PK Lucky Privacy Policy – How We Protect Player Data

Information We Collect

When you use PK Lucky, we collect certain information to provide our services, verify your identity, and keep the platform secure. Here is a clear breakdown of what we collect and when:

During registration on PK Lucky, we ask for your name, phone number, date of birth, and a password. This is the minimum information needed to create your account and verify that you meet the age requirement of 18 years or older. We do not ask for unnecessary personal details during sign-up.

When you make deposits or withdrawals through bKash, Nagad, or Rocket, PK Lucky records the transaction amount, payment method, transaction reference number, and timestamp. This data is essential for processing your payments, resolving disputes, and maintaining accurate financial records as required by our operating licence.

PK Lucky also collects technical data automatically when you use the platform:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Pages visited, games played, and session duration
• Referral source (how you found PK Lucky)

If you contact PK Lucky support, we keep records of your conversations including chat transcripts and email correspondence. This helps us improve our service and provides a reference if you need to follow up on a previous issue.

How We Use Your Data

PK Lucky uses your personal data for specific, legitimate purposes. We do not collect data for the sake of collecting it, and we do not use your information in ways that are unrelated to the services we provide. Here is how we use what we collect:

• Account management: Your name, phone number, and date of birth are used to create and maintain your PK Lucky account, verify your identity, and ensure you meet eligibility requirements.
• Payment processing: Transaction data is used to process deposits and withdrawals, detect fraudulent activity, and comply with financial regulations.
• Platform improvement: Technical data and usage patterns help us understand how players use PK Lucky, which games are popular, where players experience issues, and how we can improve the overall experience.
• Security and fraud prevention: We analyse login patterns, transaction behaviour, and device information to detect and prevent unauthorised access, bonus abuse, and other fraudulent activities on PK Lucky.
• Customer support: Conversation records help our team provide better assistance and resolve issues more efficiently when you contact PK Lucky support.
• Promotional communications: If you have opted in, we may send you information about new games, bonuses, and promotions on PK Lucky. You can opt out at any time through your account settings.

Data Storage and Security

PK Lucky takes data security seriously. We use industry-standard measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

All data transmitted between your device and PK Lucky servers is encrypted using SSL/TLS encryption. This means that even if someone intercepts the data in transit, they cannot read it. Your password is stored using one-way hashing, which means even PK Lucky staff cannot see your actual password.

We store your data on secure servers with restricted access. Only authorised PK Lucky personnel who need the information to perform their job functions can access player data. All access is logged and monitored.

PK Lucky retains your personal data for as long as your account is active, plus an additional period as required by our regulatory obligations. For most data, this retention period is five years after account closure. Transaction records may be retained longer as required by financial regulations. When data is no longer needed, it is securely deleted or anonymised.

Cookies and Tracking

PK Lucky uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is what we use and why:

• Essential cookies: These are required for PK Lucky to function. They keep you logged in, remember your language preference, and ensure the platform works correctly. You cannot disable these without breaking the site.
• Performance cookies: These help us understand how players use PK Lucky by collecting anonymous usage data. We use this information to identify and fix problems, optimise page load times, and improve navigation.
• Functional cookies: These remember your preferences such as preferred game categories and display settings, so you do not have to set them every time you visit PK Lucky.

PK Lucky does not use advertising cookies or tracking pixels from third-party advertising networks. We do not sell your browsing data to advertisers. The cookies we use are strictly for operating and improving the PK Lucky platform.

Third-Party Sharing

PK Lucky does not sell, rent, or trade your personal information to third parties for marketing purposes. Period. Your data is not a product we monetise.

However, there are limited circumstances where we may share certain data with trusted partners:

• Payment processors: When you deposit or withdraw funds, your transaction data is shared with the relevant payment provider (bKash, Nagad, or Rocket) to process the transaction. These providers have their own privacy policies governing how they handle your data.
• Game providers: When you play games on PK Lucky, certain technical data is shared with the game software provider to deliver the game content and record game outcomes.
• Regulatory authorities: PK Lucky may be required to share player data with regulatory bodies or law enforcement agencies when legally obligated to do so, such as in response to a valid court order or regulatory investigation.
• Identity verification services: During the KYC process, your identification documents may be verified through a third-party identity verification service to confirm your identity and prevent fraud.

All third parties that receive data from PK Lucky are contractually required to protect that data and use it only for the specific purpose for which it was shared.

Your Rights

As a PK Lucky player, you have specific rights regarding your personal data:

• Right to access: You can request a copy of all personal data PK Lucky holds about you. We will provide this within 30 days of your request.
• Right to correction: If any of your personal information is inaccurate or outdated, you can update it through your account settings or by contacting PK Lucky support.
• Right to deletion: You can request that PK Lucky delete your personal data. Note that we may need to retain certain data for regulatory compliance, but we will delete everything that is not legally required.
• Right to opt out: You can opt out of promotional communications at any time through your PK Lucky account settings or by contacting support.
• Right to data portability: You can request your data in a commonly used, machine-readable format.

To exercise any of these rights, contact PK Lucky support through live chat or email. We will verify your identity before processing any data request to ensure we are releasing information to the correct person.

Protection of Minors

PK Lucky does not knowingly collect personal data from anyone under the age of 18. Our platform is strictly for adults, and we take active measures to prevent minors from creating accounts or accessing our services.

If we discover that a PK Lucky account belongs to a minor, we will immediately close the account, void any bets, refund any deposits to the original payment method, and permanently delete all personal data associated with that account.

If you believe a minor has created an account on PK Lucky, please contact our support team immediately so we can take appropriate action.

Changes to This Privacy Policy

PK Lucky may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through a prominent notice on the PK Lucky website or via email if you have opted in to communications.

We encourage you to review this page periodically. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Continued use of PK Lucky after changes are posted constitutes your acceptance of the updated privacy policy.

Contact Us About Privacy

If you have any questions, concerns, or requests related to this privacy policy or how PK Lucky handles your personal data, please reach out to us. Our support team is available 24/7 through live chat on the PK Lucky website and app. You can also email us at [email protected]. We take every privacy enquiry seriously and aim to respond within 24 hours.